:root{
  --violet:#8b5cf6; --violet-lt:#ad7cff; --violet-dk:#6d3ff0; --violet-wash:#f4efff;
  --ink:#1e1e26; --ink-2:#4a4a52; --muted:#73737a; --faint:#9a9aa3;
  --line:#e9eaef; --line-2:#e5e5e8; --wash:#f7f7f8; --white:#fff;
  --green:#12855f; --green-wash:#e7f5ef;
  --amber:#b4690e; --amber-wash:#fdf3e3;
  --red:#c0392b; --red-wash:#fdecea;
  --r:22px;
}
*{box-sizing:border-box}
body{
  margin:0;background:var(--wash);color:var(--ink);
  font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  font-size:14px;line-height:1.55;-webkit-font-smoothing:antialiased;
}
a{color:inherit;text-decoration:none}
button{font-family:inherit}

/* ================= SHELL ================= */
.app{display:grid;grid-template-columns:224px 1fr 372px;min-height:100vh}

/* ---------- rail ---------- */
.rail{background:var(--white);border-right:1px solid var(--line);display:flex;flex-direction:column;padding:18px 14px}
.brand{display:flex;align-items:center;gap:9px;font-weight:600;font-size:15.5px;letter-spacing:-.015em;padding:0 8px 20px}
.brand-mark{display:grid;grid-template-columns:1fr 1fr;gap:2px;width:18px;height:18px;flex:none}
.brand-mark span{background:var(--violet);border-radius:2px;display:block}
.brand-mark span:nth-child(2),.brand-mark span:nth-child(3){background:var(--violet-lt)}
.rail-nav{display:flex;flex-direction:column;gap:2px;flex:1}
.rail-nav a{display:flex;align-items:center;gap:11px;padding:9px 11px;border-radius:9px;font-size:13.5px;color:var(--ink-2);font-weight:500;transition:background .14s,color .14s}
.rail-nav a i{font-style:normal;font-size:13px;color:var(--faint);width:15px;text-align:center}
.rail-nav a:hover{background:var(--wash)}
.rail-nav a.on{background:var(--violet-wash);color:var(--violet-dk);font-weight:600}
.rail-nav a.on i{color:var(--violet)}
.rail-foot{border-top:1px solid var(--line);padding-top:13px}
.me{display:flex;align-items:center;gap:10px;padding:0 6px}
.me-av{width:31px;height:31px;border-radius:50%;flex:none;background:var(--violet-wash);color:var(--violet-dk);display:flex;align-items:center;justify-content:center;font-size:11.5px;font-weight:700}
.me-n{margin:0;font-size:13px;font-weight:600;line-height:1.3}
.me-r{margin:0;font-size:11.5px;color:var(--muted);line-height:1.3}

/* ---------- main ---------- */
.main{padding:24px 28px 40px;min-width:0}
.topbar{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;flex-wrap:wrap;margin-bottom:22px}
.topbar h1{font-size:1.55rem;font-weight:700;letter-spacing:-.03em;margin:0 0 3px}
.crumb{margin:0;font-size:13px;color:var(--muted)}
.topbar-right{display:flex;align-items:center;gap:12px}
.search{font-size:13px;color:var(--faint);border:1px solid var(--line);background:var(--white);padding:8px 16px;border-radius:9px}
.btn-primary{background:linear-gradient(135deg,var(--violet-lt),var(--violet));color:#fff;font-weight:600;font-size:13.5px;padding:9px 18px;border-radius:var(--r);box-shadow:0 1px 2px rgba(109,63,240,.2)}

.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px;margin-bottom:22px}
.stat{background:var(--white);border:1px solid var(--line);border-radius:12px;padding:14px 17px}
.stat .k{display:block;font-size:11px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--faint);margin-bottom:5px}
.stat .v{display:block;font-size:1.6rem;font-weight:700;letter-spacing:-.03em;line-height:1;font-variant-numeric:tabular-nums}
.stat .v.warn{color:var(--amber)}

.panel{background:var(--white);border:1px solid var(--line);border-radius:14px;overflow:hidden}
.panel-hd{display:flex;align-items:baseline;justify-content:space-between;gap:16px;padding:15px 19px;border-bottom:1px solid var(--line)}
.panel-hd h2{font-size:15px;font-weight:700;letter-spacing:-.015em;margin:0}
.hint{font-size:12px;color:var(--faint)}

.rows{display:flex;flex-direction:column}
.row{
  display:grid;grid-template-columns:38px 1.4fr 1fr auto;gap:15px;align-items:center;
  padding:14px 19px;border-bottom:1px solid var(--line);cursor:pointer;
  border-left:3px solid transparent;transition:background .14s;
}
.row:last-child{border-bottom:none}
.row:hover{background:var(--wash)}
.row.on{background:var(--violet-wash);border-left-color:var(--violet)}
.row:focus-visible{outline:2px solid var(--violet);outline-offset:-2px}
.r-av{width:34px;height:34px;border-radius:50%;background:var(--wash);border:1px solid var(--line);color:var(--ink-2);display:flex;align-items:center;justify-content:center;font-size:11.5px;font-weight:700}
.row.on .r-av{background:var(--white);border-color:#ddd0ff;color:var(--violet-dk)}
.r-n{margin:0;font-size:14px;font-weight:600;line-height:1.35}
.r-m{margin:0;font-size:12px;color:var(--muted);line-height:1.35}
.r-need{margin:0;font-size:12.5px;color:var(--ink-2);line-height:1.4}
.r-need b{font-weight:600;color:var(--ink)}
.chip{font-size:10.5px;font-weight:700;padding:4px 10px;border-radius:var(--r);white-space:nowrap}
.chip.w{background:var(--amber-wash);color:var(--amber)}
.chip.g{background:var(--green-wash);color:var(--green)}
.chip.v{background:#ede2ff;color:var(--violet-dk)}

/* ================= SIDEBAR ================= */
.side{background:var(--white);border-left:1px solid var(--line);display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.side-hd{display:flex;align-items:center;gap:10px;padding:15px 16px;border-bottom:1px solid var(--line);flex:none}
.side-logo{width:26px;height:26px;border-radius:7px;flex:none;background:linear-gradient(140deg,var(--violet-lt),var(--violet-dk))}
.side-title{flex:1;font-size:14px;font-weight:500;letter-spacing:-.01em}
.side-title b{color:var(--violet-dk);font-weight:700}
.side-badge{font-size:10.5px;font-weight:700;padding:3px 9px;border-radius:var(--r);background:var(--wash);color:var(--muted);border:1px solid var(--line)}
.side-badge.live{background:var(--green-wash);color:var(--green);border-color:#cbe8da}
.side-badge.err{background:var(--red-wash);color:var(--red);border-color:#f1cfca}

.side-tabs{display:flex;gap:2px;padding:8px 11px 0;border-bottom:1px solid var(--line);flex:none}
.side-tab{border:none;background:transparent;cursor:pointer;font-size:12.5px;font-weight:500;color:var(--muted);padding:7px 12px 9px;border-bottom:2px solid transparent;margin-bottom:-1px}
.side-tab[aria-selected="true"]{color:var(--violet-dk);border-bottom-color:var(--violet);font-weight:600}
.side-tab:focus-visible{outline:2px solid var(--violet);outline-offset:-2px;border-radius:4px}

.side-body{flex:1;overflow-y:auto;padding:15px 16px;display:flex;flex-direction:column;gap:13px;min-height:0}

.sel{border:1px solid var(--line);border-radius:12px;padding:14px}
.sel-top{display:flex;align-items:center;gap:11px;margin-bottom:13px}
.sel-av{width:36px;height:36px;border-radius:50%;flex:none;background:var(--violet-wash);color:var(--violet-dk);display:flex;align-items:center;justify-content:center;font-size:12.5px;font-weight:700}
.sel-who{min-width:0}
.sel-n{margin:0;font-size:14px;font-weight:600;line-height:1.3}
.sel-m{margin:0;font-size:11.5px;color:var(--muted);line-height:1.3}
.sel-grid{display:grid;grid-template-columns:1fr 1fr;gap:1px;background:var(--line);border:1px solid var(--line);border-radius:9px;overflow:hidden}
.sel-cell{background:var(--white);padding:9px 11px}
.sel-cell .k{display:block;font-size:9.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--faint);margin-bottom:2px}
.sel-cell .v{display:block;font-size:13px;font-weight:600;font-variant-numeric:tabular-nums}

.ask{background:var(--violet-wash);border:1px solid #e6dbff;border-radius:11px;padding:12px 14px}
.ask h4{font-size:9.5px;font-weight:700;letter-spacing:.09em;text-transform:uppercase;color:var(--violet-dk);margin:0 0 8px}
.ask ul{margin:0;padding:0;list-style:none}
.ask li{position:relative;padding-left:15px;font-size:12.8px;line-height:1.45;margin-bottom:6px;color:var(--ink-2)}
.ask li:last-child{margin-bottom:0}
.ask li::before{content:"";position:absolute;left:0;top:7px;width:4.5px;height:4.5px;border-radius:50%;background:var(--violet)}

.consent{display:flex;gap:9px;align-items:flex-start;padding:10px 13px;background:var(--wash);border:1px solid var(--line);border-radius:10px;font-size:11.5px;line-height:1.5;color:var(--muted)}
.consent b{color:var(--ink-2);font-weight:600}
.ck{width:16px;height:16px;border-radius:50%;flex:none;margin-top:1px;background:var(--green);color:#fff;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700}

/* live call */
.call{border:1px solid var(--line);border-radius:12px;overflow:hidden}
.call-top{display:flex;align-items:center;gap:9px;padding:11px 13px;background:linear-gradient(140deg,#1a1030,#30205b);color:#fff}
.call-dot{width:8px;height:8px;border-radius:50%;background:#43e08f;flex:none;animation:blink 1.4s ease-in-out infinite}
.call-dot.idle{background:#f0b046;animation:none}
@keyframes blink{0%,100%{opacity:1}50%{opacity:.25}}
.call-st{flex:1;font-size:12.5px;font-weight:600}
.call-t{font-size:12px;font-variant-numeric:tabular-nums;color:rgba(255,255,255,.72)}
.wave{display:flex;align-items:center;justify-content:center;gap:2.5px;height:44px;background:#160c2b;padding-inline:13px}
.wave b{width:2.5px;border-radius:2px;background:var(--violet-lt);display:block;height:3px;transition:height .1s linear}
.call-hint{margin:0;padding:9px 13px;font-size:11.5px;color:var(--muted);background:var(--wash);border-top:1px solid var(--line)}

.log{display:flex;flex-direction:column;gap:8px}
.ev{display:flex;gap:9px;align-items:flex-start;font-size:12.5px;line-height:1.45;color:var(--ink-2);animation:rise .25s ease both}
@keyframes rise{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.ev i{width:18px;height:18px;border-radius:5px;flex:none;margin-top:1px;display:flex;align-items:center;justify-content:center;font-size:9.5px;font-style:normal;background:var(--wash);color:var(--muted)}
.ev.ok i{background:var(--green-wash);color:var(--green)}
.ev.on i{background:var(--violet-wash);color:var(--violet-dk)}
.ev.err i{background:var(--red-wash);color:var(--red)}
.ev b{color:var(--ink);font-weight:600}
.ev em{font-style:normal;color:var(--faint);font-size:11px;display:block;margin-top:1px}

.side-foot{display:flex;gap:8px;padding:12px 16px;border-top:1px solid var(--line);flex:none}
.btn{flex:1;border:1px solid var(--line-2);background:var(--white);cursor:pointer;font-size:13px;font-weight:600;color:var(--ink-2);padding:10px;border-radius:9px;display:flex;align-items:center;justify-content:center;gap:7px;transition:filter .14s,background .14s}
.btn:not(.btn-pri):hover:not(:disabled){background:var(--wash)}
.btn:focus-visible{outline:2px solid var(--violet);outline-offset:1px}
.btn-pri{background:linear-gradient(135deg,var(--violet-lt),var(--violet));border-color:transparent;color:#fff;box-shadow:0 1px 2px rgba(109,63,240,.22)}
.btn-pri:hover:not(:disabled){background:linear-gradient(135deg,var(--violet),var(--violet-dk));box-shadow:0 3px 10px rgba(109,63,240,.32)}
.btn-pri:active:not(:disabled){transform:translateY(1px)}
.btn-dgr{color:var(--red);border-color:#eccfcb;flex:0 0 78px}
.btn:disabled{opacity:.45;cursor:default}
.legal{margin:0;padding:0 16px 13px;font-size:10.5px;color:var(--faint);text-align:center}

/* ---------- responsive ---------- */
@media (max-width:1180px){
  .app{grid-template-columns:196px 1fr 336px}
}
@media (max-width:980px){
  .app{grid-template-columns:1fr}
  .rail{flex-direction:row;align-items:center;gap:14px;border-right:none;border-bottom:1px solid var(--line);padding:12px 16px;overflow-x:auto}
  .brand{padding:0;flex:none}
  .rail-nav{flex-direction:row;flex:1;gap:4px}
  .rail-nav a span{display:none}
  .rail-foot{border:none;padding:0}
  .side{position:static;height:auto;border-left:none;border-top:1px solid var(--line)}
  .row{grid-template-columns:34px 1fr auto;gap:11px}
  .r-need{display:none}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}

/* ================= agent tag on pipeline rows ================= */
.agent-tag{
  display:inline-block;margin-left:8px;font-size:9.5px;font-weight:700;letter-spacing:.03em;
  padding:2px 7px;border-radius:var(--r);background:var(--green-wash);color:var(--green);
  vertical-align:middle;
}

/* ================= no-agent notice ================= */
.noagent{
  display:flex;gap:9px;align-items:flex-start;padding:10px 13px;
  background:var(--amber-wash);border:1px solid #f0dfc0;border-radius:10px;
  font-size:11.5px;line-height:1.5;color:var(--ink-2);
}
.noagent b{font-weight:600;color:var(--ink)}
.na-i{
  width:16px;height:16px;border-radius:50%;flex:none;margin-top:1px;background:var(--amber);
  color:#fff;display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;
}

/* ================= checklist pane ================= */
.check-sum{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:13px}
.cs{font-size:10.5px;font-weight:700;padding:4px 10px;border-radius:var(--r)}
.cs.done{background:var(--green-wash);color:var(--green)}
.cs.open{background:var(--amber-wash);color:var(--amber)}
.cs.wait{background:var(--wash);color:var(--muted);border:1px solid var(--line)}

.check-list{border:1px solid var(--line);border-radius:12px;overflow:hidden}
.ci{display:grid;grid-template-columns:20px 1fr;gap:10px;padding:11px 13px;border-bottom:1px solid var(--line);align-items:start}
.ci:last-child{border-bottom:none}
.ci-m{
  width:19px;height:19px;border-radius:50%;flex:none;margin-top:1px;
  display:flex;align-items:center;justify-content:center;font-size:10px;font-weight:700;
}
.ci.done{background:var(--white)}
.ci.done .ci-m{background:var(--green);color:#fff}
.ci.open{background:#fffdf8}
.ci.open .ci-m{background:var(--amber);color:#fff}
.ci.wait .ci-m{background:var(--wash);color:var(--faint);border:1px solid var(--line-2)}
.ci-t{margin:0;font-size:12.8px;font-weight:600;line-height:1.35}
.ci-d{margin:1px 0 0;font-size:11.5px;color:var(--muted);line-height:1.4}
.ci.wait .ci-t{color:var(--muted);font-weight:500}

/* ================= guidelines pane ================= */
.guide-for{margin:0 0 12px;font-size:11px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--faint)}
.guide-list{display:flex;flex-direction:column;gap:8px}
.gi{border:1px solid var(--line);border-radius:10px;padding:11px 13px;background:var(--white)}
.gi.this{background:var(--violet-wash);border-color:#e3d6ff}
.gi-top{display:flex;align-items:baseline;justify-content:space-between;gap:12px}
.gi-k{font-size:12.5px;font-weight:600;color:var(--ink)}
.gi.this .gi-k{color:var(--violet-dk)}
.gi-v{font-size:13.5px;font-weight:700;font-variant-numeric:tabular-nums;white-space:nowrap}
.gi.this .gi-v{color:var(--violet-dk)}
.gi-s{margin:3px 0 0;font-size:11.5px;color:var(--muted);line-height:1.4}

.pane-note{margin:13px 0 0;font-size:11px;color:var(--faint);line-height:1.5;font-style:italic}

/* panes are flex children of .side-body — give their contents the same rhythm */
#paneVoice{display:flex;flex-direction:column;gap:13px}
#paneChecklist,#paneGuidelines{display:block}

/* `hidden` must beat any class that sets display (.noagent, .call, panes).
   Without this, el.hidden = true is silently ignored. */
[hidden]{display:none!important}

/* ================= phone field on the lead ================= */
.sel-phone{display:block;margin-top:11px}
.sel-phone span{display:block;font-size:9.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;color:var(--faint);margin-bottom:5px}
.sel-phone input{
  width:100%;border:1px solid var(--line-2);border-radius:8px;padding:8px 11px;
  font-family:inherit;font-size:13px;color:var(--ink);background:var(--white);
  font-variant-numeric:tabular-nums;
}
.sel-phone input:focus{outline:2px solid var(--violet);outline-offset:-1px;border-color:transparent}
.sel-phone input::placeholder{color:var(--faint)}
.phone-chip{
  display:inline-block;margin-left:8px;font-size:9.5px;font-weight:700;
  padding:2px 7px;border-radius:var(--r);background:var(--wash);
  border:1px solid var(--line);color:var(--muted);vertical-align:middle;
  font-variant-numeric:tabular-nums;
}

/* ================= ask addy chat ================= */
#paneAsk{display:flex;flex-direction:column;gap:11px}
.chat{display:flex;flex-direction:column;gap:10px}
.msg{max-width:92%;font-size:13px;line-height:1.5;animation:rise .22s ease both}
.msg .bub{padding:9px 12px;border-radius:12px}
.msg.you{align-self:flex-end}
.msg.you .bub{background:var(--wash);border:1px solid var(--line);border-bottom-right-radius:3px;color:var(--ink)}
.msg.addy{align-self:flex-start}
.msg.addy .bub{background:var(--violet-wash);border:1px solid #e6dbff;border-bottom-left-radius:3px;color:var(--ink)}
.msg .who{font-size:9.5px;font-weight:700;letter-spacing:.08em;text-transform:uppercase;color:var(--faint);margin-bottom:4px}
.msg.addy .who{color:var(--violet-dk)}

/* tool-call event card — visually distinct from speech */
.ev-card{
  align-self:stretch;display:flex;gap:10px;align-items:flex-start;
  padding:11px 13px;border-radius:10px;font-size:12.5px;line-height:1.45;
  background:linear-gradient(140deg,#1a1030,#30205b);color:#fff;
  animation:rise .22s ease both;
}
.ev-card .ic{
  width:20px;height:20px;border-radius:6px;flex:none;margin-top:1px;
  display:flex;align-items:center;justify-content:center;font-size:11px;
  background:rgba(255,255,255,.16);
}
.ev-card b{display:block;font-weight:600;margin-bottom:2px}
.ev-card em{font-style:normal;font-size:11px;color:rgba(255,255,255,.6);font-variant-numeric:tabular-nums}
.ev-card.refused{background:var(--amber-wash);color:var(--ink-2);border:1px solid #f0dfc0}
.ev-card.refused .ic{background:var(--amber);color:#fff}
.ev-card.refused b{color:var(--amber)}
.ev-card.err{background:var(--red-wash);color:var(--ink-2);border:1px solid #f1cfca}
.ev-card.err .ic{background:var(--red);color:#fff}
.ev-card.err b{color:var(--red)}

.typing{align-self:flex-start;display:flex;gap:4px;padding:11px 13px}
.typing i{width:6px;height:6px;border-radius:50%;background:var(--violet-lt);display:block;animation:bounce 1.3s ease-in-out infinite}
.typing i:nth-child(2){animation-delay:.18s}
.typing i:nth-child(3){animation-delay:.36s}
@keyframes bounce{0%,60%,100%{opacity:.3;transform:translateY(0)}30%{opacity:1;transform:translateY(-3px)}}

.chat-suggest{display:flex;flex-wrap:wrap;gap:6px}
.chat-suggest button{
  font-family:inherit;font-size:11.5px;padding:6px 11px;border-radius:var(--r);
  background:var(--white);border:1px solid var(--line-2);color:var(--ink-2);cursor:pointer;
}
.chat-suggest button:hover{background:var(--wash);border-color:var(--violet-lt);color:var(--violet-dk)}
.chat-suggest button:focus-visible{outline:2px solid var(--violet);outline-offset:1px}

.chat-foot{display:flex;gap:8px;align-items:flex-end;padding:12px 16px;border-top:1px solid var(--line);flex:none}
.chat-foot textarea{
  flex:1;border:1px solid var(--line-2);border-radius:10px;padding:9px 12px;
  font-family:inherit;font-size:13px;line-height:1.45;color:var(--ink);
  background:var(--white);resize:none;max-height:110px;
}
.chat-foot textarea:focus{outline:2px solid var(--violet);outline-offset:-1px;border-color:transparent}
.chat-send{
  width:36px;height:36px;flex:none;border:none;border-radius:9px;cursor:pointer;
  background:linear-gradient(135deg,var(--violet-lt),var(--violet));color:#fff;
  font-size:16px;line-height:1;
}
.chat-send:hover:not(:disabled){filter:brightness(1.07)}
.chat-send:disabled{opacity:.45;cursor:default}
.chat-send:focus-visible{outline:2px solid var(--violet);outline-offset:2px}

.ask-note{margin:0 0 9px;font-size:11.5px;line-height:1.45;color:var(--ink-2)}